Return & Refund Policy

We sell in Pakistan and stand behind the quality of our products. If a product arrives defective or stops working within the window below, we will make it right.

Eligibility

Returns are accepted only for manufacturing defects.
Item must be in original condition with all accessories and original packaging intact.
Request must be made within 7 days of receiving the order.

How to request a return

Email us at afalhelp@gmail.com with your order ID, issue description, and photos/video if possible.
Our support team will inspect and verify the claim. We may request additional details.
Once approved, we will arrange a pickup or provide return instructions. For approved defect claims, we cover return shipping.

Refund method & timeline

After the return is received and approved, the refund will be issued within 14 days via Easypaisa to the number used at checkout (or a number you confirm with support).

Exclusions

Damage caused by misuse, drops, water ingress beyond rating, or unauthorized repairs.
Missing accessories, user manuals, or packaging.
Normal wear and tear or cosmetic damage that does not affect function.
Change-of-mind purchases.

Exchange

For verified defects we can exchange the item for the same model instead of a refund if you prefer.

Need help?

Contact our Pakistan-based support team at afalhelp@gmail.com. We’re here to help.